Welcome to Cheap Ward Aunt Store’s FAQ section! We’ve compiled answers to the most common questions about our products, shipping, returns, and more. Can’t find what you’re looking for? Email us at [email protected].
About Our Store
Who is Cheap Ward Aunt Store for?
Our target customers are fashion-conscious shoppers looking for affordable, stylish wardrobe essentials. We cater particularly to:
- Budget-conscious individuals who want trendy clothing without high price tags
- Online shoppers who appreciate straightforward international shipping
- Those looking for casual and comfortable wear (jeans, leggings, joggers, skirts, swimwear, tops, and trousers)
- Customers in Europe and North America (though we ship worldwide except some remote areas and parts of Asia)
What’s the style of your clothing?
Our collections feature:
- Casual, everyday wear with a focus on comfort
- Basic wardrobe staples with contemporary styling
- Affordable fashion that blends style with practicality
- Versatile pieces suitable for various body types
Product Questions
What types of products do you offer?
Our current categories include:
- Jeans
- Leggings & Joggers
- Skirts
- Swimwear
- Tops & T-Shirts
- Trousers
Do you offer plus sizes?
We currently focus on standard sizing, but we’re always expanding our range. Please check individual product pages for specific size availability.
Shipping & Delivery
Where do you ship to?
We ship worldwide from our Brighton headquarters, except to some remote areas and parts of Asia. At checkout, you’ll be able to see if delivery is available to your location.
What are my shipping options?
We offer two shipping methods:
Standard Shipping (£12.95)
– Carriers: DHL or FedEx
– Processing: 1-2 working days
– Delivery: 10-15 working days after dispatch
– Includes full tracking
– Carriers: DHL or FedEx
– Processing: 1-2 working days
– Delivery: 10-15 working days after dispatch
– Includes full tracking
Free Shipping (Orders over £50)
– Carrier: EMS
– Processing: 1-2 working days
– Delivery: 15-25 working days after dispatch
– Includes basic tracking
– Carrier: EMS
– Processing: 1-2 working days
– Delivery: 15-25 working days after dispatch
– Includes basic tracking
How long will my order take to arrive?
After 1-2 working days for processing:
- Standard Shipping: 10-15 working days after dispatch
- Free Shipping: 15-25 working days after dispatch
Returns & Exchanges
What’s your return policy?
We want you to be completely happy with your purchase. You have 15 days from delivery to return items for a refund or exchange. Items must be unworn, with tags attached, and in original packaging.
How do I return an item?
Please email us at [email protected] within 15 days of receiving your order. Include your order number and the items you wish to return. We’ll provide return instructions and the appropriate address.
Payments
What payment methods do you accept?
We accept:
- Visa
- MasterCard
- JCB
- PayPal
Is my payment information secure?
Absolutely! We use secure payment gateways and don’t store your payment details on our servers.
Account & Orders
How do I track my order?
You’ll receive an email with tracking details when your order ships. For Standard Shipping (DHL/FedEx), you’ll get full tracking. For Free Shipping (EMS), basic tracking is included.
Can I change my order after it’s placed?
We process orders quickly to get them to you fast. If you need to make changes, email us immediately at [email protected] and we’ll try to help, though we can’t guarantee changes once processing has begun.
Still have questions?
Our friendly customer service team is here to help! Email us at [email protected] and we’ll respond within 24 hours.
Our friendly customer service team is here to help! Email us at [email protected] and we’ll respond within 24 hours.
Happy shopping from the Cheap Ward Aunt Store team! Where style meets savings, worldwide.