At Cheap Ward Aunt Store, we’re committed to making budget-friendly fashion shopping as smooth as possible. Whether you’re stocking up on jeans, leggings, skirts or our other wardrobe essentials, here’s everything you need to know about getting your items and our hassle-free returns policy.

Shipping Information

Order Processing

We work quickly to get your fashion finds to you:

  • Processing time: 1-2 business days
  • Dispatch days: Monday-Friday (excluding UK bank holidays)

Shipping Options

Choose the delivery method that suits you best:

Standard Shipping – £12.95

  • Carrier: DHL or FedEx
  • Delivery time: 10-15 business days after dispatch
  • Tracking included
  • Available worldwide (excluding some Asian and remote regions)

Free Shipping

  • Available on orders over £50
  • Carrier: EMS
  • Delivery time: 15-25 business days after dispatch
  • Basic tracking available

Please note: Delivery times are estimates and may vary depending on your location and customs processing.

Easy Returns & Exchanges

We want you to love every pair of jeans, every skirt, and every top you order from us. If something isn’t quite right, our straightforward returns process has you covered.

Our Returns Promise

  • 15-day return window from delivery date
  • Most items can be returned or exchanged
  • Simple online process – no complicated forms

Return Conditions

  • Items must be unworn, unwashed with all original tags attached
  • Original packaging preferred (when possible)
  • Proof of purchase required (order number or receipt)

Non-Returnable Items

For hygiene reasons, we cannot accept returns on:

  • Swimwear (unless faulty or incorrect item received)
  • Items without original tags or showing signs of wear
  • Personalized or custom-made items

How to Return an Item

Follow these simple steps to return or exchange your item:

  1. Contact Us
    Email our friendly customer service team at [email protected] within 15 days of receiving your order. Use our template below to make it easier.
  2. Wait for Approval
    We’ll respond within 24 hours with return instructions and your Return Merchandise Authorization (RMA) number.
  3. Package Your Item
    Securely pack the item in its original packaging if possible, including all tags.
  4. Ship It Back
    Send the package to our Brighton address (provided in your return approval email) using a tracked shipping method. Return shipping costs are the customer’s responsibility.
  5. Receive Your Refund/Exchange
    Once we receive and inspect your return, we’ll process your refund or ship your exchange within 3-5 business days.

Return Request Template

Subject: Return Request – Order #[Your Order Number]

Dear Cheap Ward Aunt Store Team,

I would like to request a return/exchange for my recent order (#[Your Order Number]). Below are the details:

  • Item Name:
  • Reason for Return/Exchange:
  • Preferred Solution: [Refund / Exchange for (specify size/color if exchanging)]

Please let me know the next steps.

Best regards,
[Your Full Name]
[Your Contact Number]

Refund Information

  • Processing Time: 3-5 business days after we receive your return
  • Refund Method: Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping Costs: Original shipping fees are non-refundable
  • International Returns: For orders outside the UK, refunds may take 7-10 business days to appear in your account due to bank processing times

Exchange Information

  • Exchanges are subject to product availability
  • If your requested exchange item isn’t available, we’ll contact you to discuss alternatives or issue a refund
  • You’ll be responsible for shipping costs for the new item unless the original item was faulty

Need Help?

Our Brighton-based customer service team is happy to assist with any questions about shipping, returns or exchanges. Contact us at [email protected] and we’ll respond within 24 hours.

Remember, we’re here to help you look great on a budget – even if that means making a return!

Last Updated: [Insert Date]