Last Updated: [Insert Date]

Welcome to Cheap Ward Aunt Store! These Terms and Conditions outline the rules and regulations for using our website at wardaunt.com and purchasing our budget-friendly fashion items.

By accessing our website and making a purchase, you agree to these terms. Please read them carefully before placing your order.

1. Our Store

Cheap Ward Aunt Store is an online retailer specialising in affordable fashion essentials including jeans, leggings, skirts, swimwear, tops, and trousers. Our mission is to provide quality budget fashion to customers worldwide (excluding some Asian and remote regions).

2. User Responsibilities

As a user of our website, you agree to:

  • Provide accurate and complete information when creating an account or placing an order
  • Use the website only for lawful purposes
  • Not attempt to gain unauthorized access to our systems
  • Be responsible for maintaining the confidentiality of your account credentials
  • Ensure all persons who access our website through your internet connection are aware of these terms

3. Products and Services

3.1 Product Descriptions

We strive to accurately describe all products on our website, including:

  • Jeans
  • Leggings & Joggers
  • Skirts
  • Swimwear
  • Tops & T-Shirts
  • Trousers

However, colours may appear slightly different on screen due to monitor variations. If you have any questions about a product, please contact us before purchasing.

3.2 Pricing

All prices are in GBP (£) and include VAT where applicable. We reserve the right to change prices without notice, though this will not affect orders already placed.

4. Ordering and Payment

4.1 Placing an Order

When you place an order, you’re making an offer to purchase which we may accept or decline. Order confirmation emails do not constitute acceptance.

4.2 Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

Payment is taken at the time of order. If payment fails, we may cancel your order.

4.3 Order Processing

Orders are typically processed within 1-2 business days (Monday-Friday, excluding UK bank holidays).

5. Shipping and Delivery

5.1 Shipping Options

We offer two shipping methods:

  • Standard Shipping – £12.95 via DHL or FedEx (10-15 business days after dispatch)
  • Free Shipping – For orders over £50 via EMS (15-25 business days after dispatch)

Note: Delivery times are estimates and may vary due to location and customs processing.

5.2 Delivery Areas

We ship worldwide except to some Asian and remote regions. If we cannot ship to your location, we will notify you and refund your order.

5.3 Delivery Issues

If your order doesn’t arrive within the estimated timeframe, please contact us at [email protected]. We’ll work with the carrier to resolve the issue.

6. Returns and Refunds

6.1 Returns Policy

We offer a 15-day return window from the delivery date. To be eligible for return:

  • Items must be unworn, unwashed with all original tags attached
  • Original packaging preferred (when possible)
  • Proof of purchase required

6.2 Non-Returnable Items

For hygiene reasons, we cannot accept returns on:

  • Swimwear (unless faulty or incorrect item received)
  • Items without original tags or showing signs of wear
  • Personalized or custom-made items

6.3 Return Process

To return an item:

  1. Contact us within 15 days of receiving your order
  2. Wait for approval and return instructions
  3. Package the item securely with all tags
  4. Ship to our Brighton address using a tracked method

Return shipping costs are the customer’s responsibility.

6.4 Refunds

Refunds are processed within 3-5 business days after we receive your return. Original shipping fees are non-refundable.

7. Intellectual Property

All content on our website, including text, graphics, logos, and images, is our property or licensed to us and protected by copyright laws. You may not use our content without our written permission.

8. Limitation of Liability

Cheap Ward Aunt Store will not be liable for:

  • Any indirect, incidental, or consequential damages
  • Delays or failures in performance beyond our reasonable control
  • Minor variations in product colour or fit

Our total liability for any claim related to your order shall not exceed the purchase price of the items in question.

9. Privacy

Your privacy is important to us. Please see our separate Privacy Policy for details on how we collect and use your information.

10. Changes to These Terms

We may update these Terms and Conditions periodically. The updated version will be posted on our website with a new “Last Updated” date.

11. Governing Law

These Terms and Conditions are governed by English law. Any disputes will be subject to the exclusive jurisdiction of the English courts.

12. Contact Us

If you have any questions about these Terms and Conditions, please contact our friendly customer service team:

Cheap Ward Aunt Store
85 Black Lion St, Brighton & Hove, GB CH4P 8LD
Email: [email protected]

Thank you for shopping with Cheap Ward Aunt Store! We appreciate your business and are committed to making your budget fashion shopping experience enjoyable and hassle-free.